Terms and Conditions
Effective as of September 1st, 2024
WELCOME
1.1 Pure Organic Vitamins, operated by Sandfield S.L., provides premium micellized and liposomal supplements and other productsthrough our website. You may create an account or checkout as a guest, and your use of the website is subject to these Terms and
Conditions.
1.2 Our registered office is located at Carrer Cap de la Nao, 135 Local 5, Javea, Alicante, Spain 03730. For UK customers, we also have
an office at Pure Organic CBD, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset BH16 6FA, UK. For inquiries, you can
contact us via email at info@pureorganicvitamins.com.
1.3 Part A explains how you may use our site, order products, and outlines the rights and responsibilities of both parties.
1.4 Part B includes information on subscriptions and discounts (if applicable).
1.5 Part C contains our promotional voucher terms (if applicable).
PART A
2. ACCEPTING THESE TERMS
2.1 By accessing or using our website or purchasing products, you agree to comply with these Terms. Please read them carefully
before placing an order.
2.2 We reserve the right to amend these Terms from time to time. Any changes will not affect orders already placed but will apply to
future use of the website and product purchases.
3. CREATING AN ACCOUNT
3.1 You can create an account to make purchasing easier, or you can checkout as a guest. By creating an account, you agree to provide accurate information and are responsible for maintaining the confidentiality of your login details. You may not impersonate others or share your account with third parties.
3.2 If your details change, it is your responsibility to update your account information.
4. REGISTERING AS A GUES
4.1 If you choose to checkout as a guest, you must also provide accurate information. Your payment details and other information will be treated in accordance with our [Privacy Policy].
PLACING ORDER
5.1 Some products, such as those containing certain ingredients, may not be suitable for everyone. Please review the product descriptions carefully before purchasing.
5.2 When you place an order, you are making an offer to buy our products. We will confirm the order via email, but no contract is formed until we have accepted your order and dispatched the products.
5.3 We reserve the right to reject orders, for instance, if an item is out of stock or there is an error in pricing. If we do not accept your order, you will receive a full refund.
5.4 If you realize there is an error in your order after you have received confirmation, please contact us immediately. We will do our best to amend your order, but we cannot guarantee changes once the order has been processed.
6. PAYMENT AND DELIVERY
6.1 All prices listed on the website include VAT (where applicable).
6.2 For orders shipped outside of the UK or EU, customers are responsible for any applicable duties, customs, and taxes.
6.3 Shipping costs are calculated at checkout based on your location and order size. We use trusted carriers and provide tracking information for each order.
6.4 If a product is listed at an incorrect price due to an error, we will notify you and give you the option to cancel the order or purchase the product at the correct price.
6.5 Payments can be made via credit card, debit card, or other methods listed on our website. We only process your order after payment has been received.
7. CANCELLATION RIGHTS
7.1 You have the legal right to cancel your order within 14 days of receiving the goods, provided the items are unopened and in their original packaging. Please notify us by email if you wish to cancel.
7.2 If you cancel after the goods have been shipped, you must return the products to us at your own expense. Refunds will be processed within 14 days of receiving the returned goods.
7.3 We reserve the right to cancel orders if there are issues with stock availability or pricing errors. In such cases, you will be fully refunded.
8. RETURNS AND FAULTY GOODS
8.1 If you receive a faulty or incorrect product, please contact us immediately. We will arrange a replacement or refund as required.
8.2 Products returned must be in their original packaging, unused, and sent back within 14 days of notifying us.
9. LIABILITY
9.1 We are responsible for losses that are a foreseeable result of our breach of these Terms. We are not liable for business losses, such as lost profits or revenue, or for events outside of our control.
10. PRIVACY AND SECURITY
10.1 Your privacy is important to us. Please review our [Privacy Policy] for details on how we collect, store, and use your personal data.
11. GOVERNING LAW
11.1 These Terms are governed by and construed in accordance with the laws of the UK and/or EU depending on where the order’s final destination is. Any disputes will be subject to the exclusive jurisdiction of the courts of that respective region.
PART B
12. SUBSCRIPTIONS (If applicable)
12.1 You may choose to subscribe to recurring deliveries of certain products at discounted rates. By subscribing, you authorize us to charge your payment method for each recurring delivery until you cancel.
12.2 You may cancel your subscription at any time via your account or by contacting us.
12.3 We may change subscription prices, but we will notify you at least 7 days in advance of any changes. You have the right to cancel if you do not agree to the price changes.
PART B
13. PROMOTIONAL VOUCHERS (If applicable)
13.1 Vouchers and discount codes may be offered from time to time. These may only be used in accordance with the terms provided at the time of issuance.
13.2 Vouchers are non-transferable and may not be redeemed for cash. Only one voucher can be used per order, and they cannot be combined with other promotions.